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Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).
Additionally, you can track the status of your order from your "order history" section on your account page on the website.
Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery.
You can purchase on our website using a debit or credit card.
We additionnaly offer support for Paypal.
You can chose these payment methods at checkout.
We currently only support the following currencies for charging our customers in their local currencies: USD.
If your credit or debit card use another currency, then you will be charged in USD, depending on the website you are on. Your bank will apply the corresponding conversation rate of the currency you choose.
We currently don't have any physical stores under our brand name. However, we do have several distributors in Europe, the US and Canada.
We guarantee any of our product made by us and sold through our online store to be free of defect. We would gladly accept any return or exchange request resulting from a defective item granted they respect the following conditions:
- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 28 days of delivery
- The return is made within 14 days of the return or exchange request
If you have a return or exchange request resulting from a defective item please reach out to our support for more information on how to proceed.